Business privacy policy

This privacy policy sets out how Escape Rooms (part of Escape Rooms Entertainment Ltd) uses and protects any information that you provide when you use this website. Escape Rooms Entertainment Ltd is committed to ensuring that your privacy is protected. If we request certain information that can identify you while using this website, rest assured that it will be used solely for the intended purposes in accordance with this privacy statement.

Escape Rooms Entertainment Ltd may update this policy periodically by revising this page. We recommend checking it regularly to stay informed about any changes. This policy is effective from 21st March 2018.

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers.

What we do with the information we gather?

We collect this information to better understand your needs and enhance our services, specifically for the following purposes:

• Internal record keeping
• We may utilize the information to enhance our products and services.
• We may occasionally send promotional emails about new products, special offers, or other relevant information to the email address you have provided.
• Occasionally, we may use your information to reach out for market research purposes via email, phone or mail.
• Additionally, we may use this information to tailor the website to your interests.

Security

Please see our Cookie Policy

Links to other websites

Our website may include links to other websites that may be of interest. However, once you leave our site using these links, please be aware that we have no control over those websites. As a result, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, as they are not governed by this privacy policy. We encourage you to review the privacy policy of any website you visit.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@escaperooms.co.uk
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Escape Rooms Entertainment Ltd, Rear of 143 Tooley Street, SE1 2TU.

Apart from the right to be informed about how we use your personal data (the purpose of this Privacy Policy), you also have the following rights:

• To update your personal data. You can update or amend your information by contacting us via info@escaperooms.co.uk;
• To ask us to delete your personal data. However, there may be circumstances where we are legally entitled to retain it;
• To get a free copy of your personal data. A subset of your data (limited to data that you have provided to us) is available in a machine-readable format if required;
• To object to the processing of your data and have it restricted.
• There may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request;
• To review some automated decision-making or profiling (automated processing to determine certain things about you);

The right to make a complaint to the Information Commissioner (www.ico.org.uk) if you think that any of your rights have been infringed by us.

To exercise any of your rights, you will need to contact our customer care team . You will need to provide the following information so that we can verify your identity:

• a colour copy of your passport, driving licence, birth certificate or utility bill;
• a booking confirmation reference number.

Escape Rooms is required to respond to your request within 1 month. Where requests are complex and excessive, we are permitted an additional 2 months to process your request. However, in these circumstances we would provide an update on your request within 1 month of receiving it.

When requesting a copy of your personal data, you can also do this via post.

Escape Rooms reserves the right to charge an admin fee or refuse a request where requests for data are clearly unreasonable or excessive, particularly if they are repetitive.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.