Terms and Conditions

Website use and security

Welcome to our website. The website escaperooms.co.uk – referred to as “the website” – is owned and operated by Escape Rooms Entertainment Ltd. – referred to as “the company”, “we”, and “us”. If you continue to browse and use this website (for bookings, checking availability, contacting us, etc.), you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy policy govern Escape Rooms Entertainment Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

We are Escape Rooms whose trading name is Escape Rooms Entertainment LTD, a company registered in England and Wales under number 12324236, whose registered office is at Escape Rooms, Rear of 134 Tooley Street, London, United Kingdom, SE1 2TU with email address info@escaperooms.co.uk; telephone number +44 207 403 7179. VAT number: 355201429

These are the terms on which we sell all services to you.These Terms and Conditions apply to the purchase of the services and goods advertised on our website, brochures, or other form of advertisement by consumers. By ordering any of these services, you agree to be bound by these Terms and Conditions. Failure to comply with the following is a customer default which entitles us to suspend performance of the Services with immediate effect.

The use of this website is subject to the following terms of use:

The content of this website is for general information and use only and it is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes (but is not limited to) the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

Data collection and use, including data collection and use of personal information is governed by our Privacy policy which is incorporated into and is a part of this Agreement.

The description of the Services and any Goods is as described on our website, brochures and other forms of advertisement.

Booking

These booking conditions, together with our Privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Escape Rooms Entertainment Ltd. Please read them carefully as they set out your respective rights and obligations.

In these booking conditions references to ‘you’ and ‘your’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person who is added to a booking or to whom a booking is transferred.

We act as an escape experience game provider (for corporate team buildings, friends and family outings, etc.)

All services are subject to availability.

We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

By booking you agree that Escape Rooms can contact you via email, phone, Instagram or Facebook to promote its news or inform you about your current booking. Your data is protected by the Data Protection Act 1998 and your details (which you will supply during the booking and PayPal payment process) will not be passed to any other companies or individuals.

It is your responsibility to ensure that all personal information provided is correct.

Age restrictions

Services are reserved to individuals’ 12 years of age and above. All persons under 16 must be accompanied inside the room by an adult. Children under 12 years of age can join as part of a group of majority adult players.

Players under the age of 16 must be accompanied by an adult (over 18) who is required to stay at the premises either at our reception area or inside the games. Players aged 13 years and under must be accompanied by an adult (over 18) inside the game, either as part of the team or just to supervise. Adults supervising only can join as an extra person above the maximum number of players and for free of charge.

Late arrivals

Escape games at Escape Rooms are live events with a scheduled start time and you are responsible for ensuring that all of your group of players arrive at the time stated on your booking confirmation, which is generally 10 minutes before your game start time. Games will not be delayed for late arrivals, although we will allow late arrivals into the room after your escape game has begun.

If your party has not arrived 30 minutes after your booked game start time, this will be treated as a no-show and we may need to refuse entry to your game. No refund or rescheduling is available for no-shows.

It is your responsibility to make your way to our business premises to play your game at the time stated on your booking confirmation. We do not provide parking or other travel arrangements and any travel information provided on our site is only done so as an aid to planning your visit. We cannot be held responsible for any failure of transport arrangements that result in your booking being a no-show.

Intellectual property

Escape Rooms, its logo and its puzzles are property of Escape Rooms Entertainment Ltd. The use of any recording or recording capable device is prohibited inside the rooms. We retain the right to stop the game should we discover that any type or recording is being made.

You are expected not to use any video/audio recording device during the game (this includes without limitation: mobile phones, microphones and cameras), unless a different arrangement has been made with our venue prior to your booking (i.e. film and production crews, etc.).

If you are a blogger, vlogger, press representative, etc. planning to film or take photos at our venue for review purposes, then please get in touch at info@escaperooms.co.uk for permission in advance of your booking day.

We expect you and your group not to disclose any details of the game directly or indirectly to any third party members. Our games are our intellectual property and you are not permitted to use this in any way without our written consent. Customers are discouraged to disclose details regarding the game to the public, whether it is by direct or indirect means. You accept that any such disclosure or use may constitute an infringement of our intellectual property rights.

Respect for our staff

While you are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees. People suspected to be under the influence of alcohol or drugs may be turned away or removed from our premises by our employees and their booking cancelled or ceased early with no refund.

We do not tolerate any kind of bullying or harassment towards our employees and we reserve the right to remove from our premises any person who is violent, abusive, threatening or disruptive or whose behaviour is causing distress to other customers or employees, with no refund for booked or partially played missions.

Other restrictions

For health and safety concerns, we can not accept teams larger than 7 (Pharaoh’s Chamber only) or 6 (Room 33) players in one escape room. This excludes adults accompanying participants under the age of 16.

Food and drinks are not allowed inside the escape rooms and alcohol or drug consumption is strictly forbidden within our premises, unless you have obtained the management’s written consent prior to your booking.

We are entitled to charge our customers for any damage which is intentional and/or caused by misuse of company property within the briefing area(s) and the escape room(s).

You will receive instructions before the mission in the form of a briefing given by the Game Master. After learning the rules and objectives of the mission and receiving the information provided at the briefing, you and your group will participate in the event at your own risk. We are not liable for any damage caused to persons, possessions or materials by your failure to follow the instructions given before the event.

CCTV and team picture use

CCTV will be used to monitor you and your team during the course of your mission. Photographs of you and your team will be taken after the mission, stored on our computer systems and uploaded to a secret link which only you and anyone you choose to share it with, will be able to access. By accepting these Terms and Conditions and permitting our employees to take photographs. We don’t use photographs of you for marketing purposes without your permission. If you do not want your team photograph to be held by us, please advise our employee at the time your photo is taken.

Photos of your team shall be taken after completion of the game. Such photos are stored in our local harddrive and also uploaded to Buzzshot server. They shall be sent to the email address provided by the team. The photos shall only be uploaded onto the company’s Facebook page with your permission. Some photos may be uploaded online for marketing purposes omitting names and personal details.

Pricing and Availability

All game dates are released approximately 6 months in advance and can be booked via the Booking section of our website.

We neither represent nor warrant that all missions will be available at all times and cannot necessarily confirm availability until confirming your booking. Availability indications are provided on our website, however, such indications may not take into account bookings that have been placed by other customers during your visit to our website.

We make all reasonable efforts to ensure that all prices shown on our website are correct at the time of going online.

We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any booking that you have already placed.

All prices shown on our website include VAT unless otherwise stated.

The price varies according to how many people are in one room, and do not change according to time or day.

Bookings can be made online or via email.

All payments are processed through PayPal. A PayPal account is not needed for payment. Payments can be made using any major debit or credit cards including Amex.

We do not provide partial refunds for group bookings who fail to show up with less people than the agreed amount.

If the number of attendees exceeds the number of people included in the booking confirmation, the extras can be added and paid for on the day, provided they do not exceed maximum room capacity.

Bookings may not be sold or transferred to third parties for commercial purposes.

Purchases on the website are only redeemable when processed by Escape Rooms Entertainment Ltd. A confirmation shall be issued to you upon payment receipt.

Making a Booking, Payment & Booking confirmation

Where a customer is booking tickets on behalf of themselves and other members of a group, that person must be authorised to make the booking on the basis of acceptance of these Terms and Conditions by all persons involved in the booking and by a parent or guardian for anyone under 18 years of age when the booking is made.

Payment for the escape game(s) will be due in full at the time of booking unless agreed with us otherwise via email. Price and payment details will be confirmed during the booking process prior to payment and on your booking confirmation. Your chosen payment method will be charged as indicated during the booking and payment process.

Payment can only be made online or in person at our business premises, unless otherwise agreed in writing by emailing us at info@escaperooms.co.uk. You are entirely responsible for entering your details correctly on our online booking system.

We accept the following methods of payment on our website, through our secure booking service supplier PayPal, who will process your payment card data without it being held by us:

Visa Debit and Credit Card, MasterCard Debit and Credit CardAmerican Express, PayPal. Booking confirmations shall be sent to you automatically via email and contain our contact details and the following information:

Confirmation of the mission(s) booked including details of the time and place of the game(s) and the maximum number of players for whom the booking is valid

Itemised pricing for the mission booked including, where appropriate, taxes and other additional charges.

Your booking confirmation is also your ticket to your mission and valid for up to the number of people shown on the booking confirmation. We are able to take payment on site for additional players joining your group, up to the maximum of 7 (Pharaoh’s Chamber)/6 (Room 33) people per room.

Your booking confirmation email is also proof of payment and will gain you entrance to our premises. You may need to present your booking confirmation email mobile device to gain entry. Without the booking confirmation email you may be denied entry if you have no other proof of identity.

The company reserves the right to cancel bookings due to circumstances out of our control. These include, but are not limited to, power cuts, flooding, natural disasters, terrorism related acts, and any state of emergency. To the best of our abilities, we shall provide clients with at least 2 hours’ notice when cancelling bookings on the day.

Invoice payments

When requested in writing, we also accept payments via bank transfer. In this situation we shall forward you an invoice along with your booking confirmation (which is also your payment link).

The invoiced price of our missions, merchandise or services must be paid in full before the date of your experience otherwise access to the venue may not be granted or your booking might be cancelled.

We reserve the right to claim statutory interest at 8% above the Bank of England reference rate in force on the date the debt becomes overdue and at any subsequent rate where the reference rate changes and the debt remains unpaid in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.

Along with statutory interest, we also reserve the right to charge you a fixed penalty depending on the amount owed, in accordance with the Late Payment of Commercial Debts Regulations 2013.

Promotional codes

Discounts, promotional codes and vouchers must be applied at the time of booking and once a booking has been confirmed, no retrospective reduction in price or refund can be given.

We reserve the right to change or withdraw the availability of any discount or promotion at any time.

Gift Vouchers

All gift vouchers are purchased through our website. We are not responsible should any vouchers/gift voucher codes acquired from 3rd party sources prove to be invalid.

Vouchers are only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.

A voucher cannot be used in conjunction with any other Escape Rooms voucher, discount or promotional code.

Any additional cost exceeding the value of the voucher will be paid by you upon redeeming the voucher online.

Any gift voucher purchased through our website shall be delivered automatically by electronic means to the email address you specify at the time of order. Our gift vouchers include unique codes.

Gift Vouchers can be redeemed on our website, through our booking system.

When ordering a Gift Voucher, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address entered is incorrect, and someone other than the intended recipient uses the Gift Voucher.

All Gift Vouchers are dated and expire 12 months from the date of issue. Once expired, we retain the right to refuse any extensions or use of the code.

Gift Vouchers cannot be refunded – all gift voucher purchases are final.

We are not responsible if a Gift Voucher code is lost, stolen, destroyed or used without permission. No replacement will be provided if such circumstances arise.

Cancellations and rescheduling’s

Escape Rooms provides a live service. Upon confirmation of the booking, we do not accept cancellations, or provide any refunds.

In the event Escape Rooms cancels the booking for any reason, the customer will be entitled to a full refund of all monies paid to date within 30 days.

Customers can reschedule their booking provided 7 days’ notice (at least 7 days from the date of the booking). The customer must do so by a written confirmation providing the booking name and slot time. Subject to availability.

However, we understand that sometimes schedules change and that unexpected and unavoidable things happen. No voucher will be possible for no-shows, incomplete teams or cancellation requests but we may be able to reschedule your booking for a handling fee of £30/room, this must be requested via email and agreed upon with management. If you wish to reschedule your game within the 7 days’ notice, we may be able to do so if your original slot is re-sold. This can exclusively be done via written request to the management (info@escaperooms.co.uk). The Game Master is not authorised to make any kind of promises regarding late reschedules, therefore any references made to this will be ignored.

Customer Responsibilities

Customers shall be directly liable for any and all damage, be it intentional or casual. This shall be charged upon exiting the room. We retain the right to stop and end the game should any significant damage be made, and the right to turn away the team without any refund if such a circumstance arises.

The company adopts a zero tolerance policy for bullying or harassment towards its employees and staff. Any group that openly harasses our staff will be turned away, and no refund will be given.

When do we reserve the right to refuse entry and deny refunds?

Groups have shown up more than 30 minutes late.

Groups have shown up under the influence of alcohol, narcotics or other substances that inhibit the designed flow of the game.

Groups have failed to provide a valid booking confirmation upon request.

Safety

All participating groups receive an introduction by one of the employees upon arrival. This briefing outlines the rules of the game and clients shall participate in the game at their own risk. Escape Rooms, and its trademark Escape Rooms Entertainment Ltd, are not liable for any damages caused by failure to comply with the company’s rules.

Room 33 has a laser room at the beginning of the game. Clients have to crawl through the lasers and a tunnel to gain access to the main room. Attendees participate in the game at their own risk and can ask to skip the physical part of the room if they wish to for any reason. In case of injury of a customer at our venue our staff is required to take notes of the events in the Accident Book providing the customer’s details.

In case of fire, please follow the fire exit signs and evacuate through the front entrance.

Drinks and food are not accepted inside the rooms and will have to be stowed away in the provided lockers.

The company provides lockers free of charge. Customers can leave their belongings in the lockers and bring the key in with them while they play. Customers shall be storing their belongings at their own risk. Escape Rooms is not liable for any damage and/or theft of said belongings.

The groups will have to provide the name of the booker for admittance.

Escape Rooms will not assume liability for any breach that occurs as a result of other services being damaged (PayPal, email system).

Your legal rights

As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.

Nothing in these booking terms and conditions is intended to affect your statutory rights.

Our liability

We accept no liability for consequential losses incurred as the result of the cancellation or premature cessation of a booking under any circumstances. The absolute limit of direct liability relating to any one booking shall be the full amount paid by the customer for that booking.

Whilst your escape experience is insured both by the venue and public liability held by Escape Rooms Entertainment Ltd, you undertake to act carefully whilst within the experience and will not take unnecessary risks such as climbing on unsafe surfaces that are not designed for that purpose. The game does not require such activities and customers are made aware of that by staff during the briefing. You are responsible for your own safety during the experience.

Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or subcontractors) or for fraud or fraudulent misrepresentation.

Events outside of our control (Force Majeure)

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.

Such causes include, but are not limited to: acts and omissions of landlords, power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond our reasonable control.

In the event of an unforeseeable ‘Act of God’ (e.g. fire, bomb scare, terrorist threat, attack, earthquake, flood, etc.), the company and its staff and managers are not liable for an impeded exit due to being voluntarily locked in a room. You acknowledge that this might delay your exit from the building in the event of such a situation, but that there is an efficient emergency exit strategy and an exit button.

Feedback

We welcome feedback from you. You agree that any feedback you give to us about the Service belongs to us. We may use feedback without restriction.

Advertising

You permit us, for marketing purposes, to advertise the fact that you use the Service. We will however not use your name, logo and trademarks in our publicity or marketing materials without your verbal consent.

Law, jurisdiction and third party rights

These Terms of Service are governed by and construed in accordance with English law and each party submits to the exclusive jurisdiction of the English courts.

If an English Court deems a provision of these Terms of Service to be unenforceable the remaining provisions shall remain in force.

A person who is not party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

Ending the agreement

At our complete discretion, we may either: bring this Agreement to an end; temporarily or permanently withdraw any rights you have to use the Service; issue a notice; or take legal action if you:

Fail to pay any amount owed to us within 30 days of the due date;
Are in material or persistent breach of these Terms of Service;
Fail to remedy a breach within 30 days of a notice requiring you to remedy that breach;
Are insolvent, bankrupt, unable to pay your debts, enter into any agreement with your creditors, or enter into administration;
Are in breach of any applicable law.
You may bring this Agreement to an end at any time if we are insolvent (in which case you will not be refunded any amount paid to us).

Ongoing promotions and competitions

From time to time our social media (Facebook, Instagram, X, TikTok) accounts may run promotional campaigns offering free merchandise, money off vouchers or other perks. Participants in such campaigns agree to be contactable via direct message to notify the winners.

Your personal data may be collected and processed by us in these circumstances in order to administer the prizes.

Data Protection

Your personal data will be collected and processed by us when agreeing to these Terms & Conditions on site.

We will also use players’ personal data for marketing purposes where consent has been provided.

For more details of our use of personal data please read our Privacy Policy.

These terms and conditions, represent the entire agreement between you and us in relation to any Promotion and the prizes. The invalidity, illegality, or unenforceability of the whole or any part of the terms and conditions or any specific rules does not affect the remainder of these terms and conditions or any specific rules, which will remain in full force and effect. The terms and conditions and the specific rules of any campaign do not create any right or benefit enforceable by any third party.

Promotions, and these terms and conditions are governed by English law, and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the English courts.